privacy & return policy

No tickets, memberships or other products purchased on City Winery's website are returnable or exchangeable. All sales are final.

Ticketing & Site Privacy Policy

City Winery complies with the privacy laws and regulations of the United States of America. This privacy notice describes the privacy policy associated with the City Winery web site. Except as set forth in this privacy notice, City Winery will not share personal information about you with anyone. By interacting with the City Winery web site, you agree to accept the practices described in this privacy notice.

1. Information Collected

A. Information You Give Us

City Winery receives and stores any information you choose to enter on the City Winery web site, or provide us in any other way, such as by telephone or by electronic mail. This information may include your name, address, e-mail address, and/or telephone number. We also collect from you certain information such as your credit card number and billing address when you order products through the City Winery web site.

B. Automatic Information

Certain applications in City Winery web site invoke a standard feature found in web browser software called "cookies." "Cookies" are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser, track the progress of e-commerce transactions, and to allow you to move from one page to the next without having to re-enter personal order information. We do not use or share information transferred through cookies with third parties for marketing or other purposes. Although most Web browsers automatically accept cookies, you can change the configuration of your browser to prevent this from occurring. Of course, we recommend that you leave cookies "turned on" so that we can offer you more personalized service.

2. Use of Information Collected

A. Electronic Mail

If you bought a ticket, you will be added to certain mailings by City Winery for future concerts and events.

B. Sharing With Third Parties

  1. General

    If we request demographic information, we will not share information about you as an individual with any other entity. If we do share demographic information with third parties, we will give them aggregate information only.

  2. Agents and Service Providers

    City Winery engages other companies and individuals to perform services on our behalf. Examples of these services include processing credit card payments, providing order fulfillment and customer services, sending postal mail and e-mail to you, and analyzing data. While these agents and service providers may have access to your personal information in connection with the performance of services for City Winery, they may not use such information for any purpose other than providing such services to City Winery.

  3. Protection of City Winery and Others

    We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our User Agreement; or protect the rights, property, or safety of City Winery, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  4. Business Transfers

    As we continue to develop our business, we might sell all or certain of our assets. In such transactions, your personal information may be one of the transferred business assets.

3. How Secure is Information About Me?
City Winery works to protect the security of your information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts information you input. If you make a purchase via the City Winery web site, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties.
4. links
City Winery is committed to protecting your privacy; however, this privacy notice applies only to the information collected via the City Winery web site. If you came to the City Winery web site from any other web site, or if you link to another site from the City Winery web site (you can check where you are by checking the URL in the location bar on your browser), please be sure that you review the privacy policy of that site, as it may differ from ours.
5. children
We do not knowingly collect personal information from any children under 13. Any portion of the City Winery web site intended for children under 13 will not request any personal information.
6. conditions of use, notices, and revisions
If you choose to interact with the City Winery web site, your visit and any dispute over privacy is subject to this privacy notice. Our business changes constantly. Accordingly, this notice may change, and use of information that we gather now is subject to the privacy notice in effect at the time of use. You should check the City Winery web site periodically to see recent changes.
7. how to contact us
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by e-mail or postal mail as follows:

City Winery New York Attn: Privacy Officer / 155 Varick Street, New York, NY 10013 / 212.608.0555

City Winery Chicago Attn: Privacy Officer / 1200 W. Randolph Street, Chicago, IL 60607 / 312-733-WINE (9463)