WHAT IS THE DIFFERENCE BETWEEN MEZZANINE, FRONT PREMIER, PREMIER, AND RESERVED LEVEL TICKETS?
Our Mezzanine section is elevated and spacious with great views and is the only section with tables for two. The Front Premier section includes seats closest to the stage. The Premier section is just behind the Front Premier section in relation to the stage. The Reserved section encompasses the remainder of our seats. While the Mezzanine seats are near the back of the venue, keep in mind it is a very intimate setting, so every seat will provide a great view and unique concert-going experience.
IS YOUR VENUE ADA ACCESSIBLE?
All levels and sections of the main venue are accessible from the street on 25th and 11th Avenue and the Loft and Balcony sections are accessible via our elevator. If you need assistance or have questions, please contact our Concierge at [email protected] or call us at 646-751-6033. For Information about All our Accessibility options please email [email protected] or see details HERE
CAN I ATTEND AN EVENT IF I AM UNDER 21?
We are an all ages venue. If under 21, we ask that you do not choose seats at the bar nor consume alcohol.
WHAT'S INCLUDED IN MY TICKET PURCHASE?
Unless otherwise noted, your ticket price only includes admission to the event. Dinner and drinks are not included but are available for purchase at your seats.
HOW DO I MAKE A RESERVATION FOR A GENERAL ADMISSION EVENT?
All you need to do is purchase your ticket. Seating is on a first come, first served basis. We do not take reservations for these events, so please arrive early to maximize your seating options.
WHAT DO I NEED TO ENSURE MY RESERVATION?
Your tickets serve as your reservation automatically. You do not need an additional reservation to eat and drink at your seats for the show, which will be held for you until the end of the show. All ticket sales are final. No refunds or credits.
I BOUGHT TICKETS TO A SHOW, AND NOW I CAN'T MAKE IT. WHAT ARE MY OPTIONS?
Unfortunately all ticket sales are final and we do not issue refunds, transfers or credit. All guests must check in under the original ticket holder name for upcoming shows - therefore you can transfer the tickets but have your guest check in under the original last name upon arrival! We also recommend providing them a copy of the digital confirmation email for good measure.
WHAT HAPPENS IF AN EVENT IS CANCELED?
In the event of a cancelation or postponement, an email notification will be sent to ticket holders with information on what to do with their tickets. Please contact [email protected] with any questions or concerns.
WHAT IS YOUR COVID-19 SAFETY POLICY?
Please visit our Safety page for the latest update on our Covid-19 safety policy.
WHAT DO I USE AS MY TICKET?
We do not issue paper tickets. Your name is on a list at the front door. Your email confirmation and a photo ID are required to check in.
HOW LONG BEFORE A SHOW CAN I SIT DOWN?
Your seats are typically available to you 2 hours prior to the show unless otherwise specified by us prior to the event.
WHAT HAPPENS IF I RUN LATE? WILL I LOSE MY SEATS?
Your seats will be held for you until the end of the show. We will never give your seats away.
IS THERE A DRESS CODE?
There is no formal dress code, dress for a night of great listening, dining, and wine drinking.
DO YOU SERVE MORE THAN JUST WINE?
Yes! We have a full bar for your drinking pleasure.
IS THERE A FOOD OR DRINK MINIMUM?
There is no required minimum on food or drink, but a full menu and bar selection is available throughout the show.